1 hour and 30 minutes
Refunds And Cancellations
You may cancel any booking submitted to us for tickets that have not yet been issued to you at any time prior to the date of the event to which such booking pertains by sending a cancellation notice to email@example.com
or calling our Customer Care Centre on +27 (0)11 340 8000 or 0861 915 8000. You may also cancel and return any issued tickets acquired from us at any time prior to the scheduled date of the event to which they apply by handing in your tickets at any of our Money Market kiosks. When you cancel your booking or return your tickets you must provide us with the relevant booking number. Following receipt of your booking cancellation or returned tickets, we will refund you the face value paid for the relevant tickets (or, if a discounted ticket, then instead the discounted ticket price paid), provided that reasonable cancellation charges as determined by the Event Organiser may be charged and deducted from such refund. Unless otherwise stipulated by the Event Organiser and depending on the prevailing circumstances the following cancellation charges may apply:
- If the cancellation occurs more than 30 days prior to the event a 15% cancellation fee will apply;
- If the cancellation occurs less than 30 but more than 7 days prior to the event a 50% cancellation fee will apply;
- If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply;
- Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person`s ticket.
Exchanges And Upgrades
Patrons may exchange or upgrade for the same shows between various dates but not for different shows.
15 minutes before start of show
Tickets booked online or through the Computicket Call Centre can be collected from any Computicket, Shoprite, Checkers, Checkers Hyper or House & Home (during normal trading hours). During the festival, collections can be done at entrance A of the Kuierbuurt at the pavilion (Voortrekker street) and at the Netwerk24-feeskafee (corner of Baron van Reede and Voortrekker street) .
Please collect tickets from these points more than two hours before the start of the show.
The credit card used for the booking must be presented when collecting the tickets
Refreshments And Meals
Refreshments available at venue.
Open parking available
Wheelchair seats are located in Row X seats 13 & 25 and are available from our call centre on 0861 915 8000
Important Venue Information
Airconditioned venue, covered venue