Refunds And Cancellations
You may cancel any booking submitted to us for tickets that have not yet been issued to you at any time prior to the date of the event to which such booking pertains by sending a cancellation notice to firstname.lastname@example.org
or calling our Customer Care Centre on +27 (0)11 340 8000 or 0861 915 8000. You may also cancel and return any issued tickets acquired from us at any time prior to the scheduled date of the event to which they apply by handing in your tickets at any of our Money Market kiosks. When you cancel your booking or return your tickets you must provide us with the relevant booking number. Following receipt of your booking cancellation or returned tickets, we will refund you the face value paid for the relevant tickets (or, if a discounted ticket, then instead the discounted ticket price paid), provided that reasonable cancellation charges as determined by the Event Organiser may be charged and deducted from such refund. Unless otherwise stipulated by the Event Organiser and depending on the prevailing circumstances the following cancellation charges may apply:
- If the cancellation occurs more than 30 days prior to the event a 15% cancellation fee will apply;
- If the cancellation occurs less than 30 but more than 7 days prior to the event a 50% cancellation fee will apply;
- If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply;
- Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person`s ticket.
Exchanges And Upgrades
Exchanges and upgrades allowed for this event. No downgrades
No under 5s
2 hours 30 minutes, including 30 minute interval
R600.00: Stalls, Rows C to G
R500.00: Stalls, Rows H to N
R400.00: Stalls, Rows O to U
R200.00: Stalls, Rows V to Z
R150.00: Balcony, Rows AA to HH
PLEASE NOTE: Rows A & B are out for this event
Box office for ticket sales and collections opens 1 hour before start of show. Please collect your tickets at any Computicket store or at any Shoprite, Checkers, Checkers Hyper, House and Home or at selected OK Furniture and Usave stores. Credit cards used to make the booking must be presented when collecting the tickets.
Tickets may not be collected by a third party. The card used to make the booking must be presented when collecting tickets. Patrons need to present a passport or ID document at the collection point.
For events with school bookings please contact our Corporate Sales department:
011 340 8475
011 340 8139
Or email your order to email@example.com
Refreshments And Meals
A full bar service and light refreshments are also available in the foyers from one hour prior to performances and during intervals.
The Arts Cafe Restaurant will be open for dinner prior to performance, contact 021 410 9852 for bookings.
Artscape Theatre Centre, 1-10 D F Malan Street, Foreshore, Cape Town.
Box Office Enquiries (021) 421 7839
for more information
Public parking is available in the vicinity of Artscape
Limited facilities for wheelchairs are available in the Opera House and Theatre in accordance with safety regulations. Wheelchair seats can be booked at the ARTSCAPE Box Office (021 421 7695), at any Computicket outlet, or through the Computicket call centre (0861 915 8000).
Please note that the Arena is not wheelchair friendly.
Toilets for wheelchair-bound patrons are situated in the Marble and Chandelier Foyers of the Opera House and on the lower level of the Theatre Foyer.
Limited parking bays are available for bona fide Disabled Parking Disc Holders in the staff parking area. A drop off facility is available in the tunnel area for patrons who have difficulty walking. Prior arrangements in all regards should be made with the Front of House Manager, David van Deventer Tel: 021 410 9947, Email: firstname.lastname@example.org
Row A is flat seating (when applicable).
Row B onwards are all elevated seating.
Important Venue Information
Patrons must please note that under no circumstances does the theatre allow babies in arms, children on laps or children under 5 at evening performances.