FREQUENTLY ASKED QUESTIONS

REGISTERING ON LINE

How do I register online?

Click on the REGISTER button located under MY COMPUTICKET

Enter all your details under MY PERSONAL DETAILS.  Once you have registered,  your e-mail address will serve as your user name and you will select and confirm your password

Select your event preferences, your favorite venues, and the way in which you prefer Computicket to communicate with you. 

Accept the Terms and Conditions and click on the SIGN UP button

You will receive an e-mail confirmation with your login details for safekeeping. 

 

Can I change my registration profile?

Yes, you can change your registration and profile details at any time.


Why must I register online?

Registration is compulsory on the Computicket website. You will not be able to make payments unless you are registered.

Registration increases user security on the Computicket website.

Registration enables Computicket to customise our correspondence to you, keeping you informed of new events that interest you as well as competitions and the latest news.


I forgot my password, what must I do?

 

Click on LOGIN and then on FORGOTTEN PASSWORD

You will receive an e-mail reminder of your user login and password

If you do not receive the e-mail reminder within 5 minutes, contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays.


BOOKING ONLINE

How do I find an event?

There are several ways to find a specific event. You can

Find an event by using the EVENT CALENDAR, genre and date selection

Find an event by using the genres and sub genres, example MUSIC, LIFESTLYE, ON STAGE

Find an event by entering any keyword in SEARCH. Tip: It is not necessary to enter the entire title of an event; it is actually easier to search with just a few key letters.

Find an event by using WHAT, WHERE and WHEN

Find an event by clicking on an image and from there select the QUICK BOOK option to take you directly to the event and venue.


Are there limits on how many tickets I can buy online?

Yes, the maximum number of tickets you can buy for any single event at one time is limited. These limits vary from one event to another and are set as security measures to protect Computicket's customers.

If you require more tickets, you can obtain them through any Computicket outlet countrywide.


Every time I try to select tickets in the disabled area, I am offered tickets at a different price and in another place. Why?

Because tickets in disabled areas are kept on hold, our system reads the seats as unavailable. When you request tickets in a disabled area, the system offers you what it considers to be the next best available seats.

You can book tickets for wheelchair seats at any Computicket outlet, or from our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com


Can I make a wheelchair booking online?

Wheelchair seats are not usually available through our website. They are often kept on hold and released on request.

You can book tickets for wheelchair seats at any Computicket outlet, or from our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com


How do I make a booking online?

First Select the venue, date and time

Proceed with your booking in one of two ways:

BY SELECTING TICKETS: Select the number of tickets, and click on CHECK AVAILABILITY. The seat plan will indicate the location and you will be offered the best available tickets nearest your choice of position. You can then change the tickets or add the tickets to your basket.

BY VIEWING THE FLOORPLAN: Click on you first choice of area on the seat plan or click on a price category. Select the number of tickets and request tickets. You will be offered the best available tickets nearest your choice of position. You can then view the tickets on the seat plan, change the tickets or add the tickets to your basket.

It is important to check or view the location of the tickets offered before adding them to your basket.

Once you have added the tickets to your basket, the system will allow 15 minutes to complete payment.

You can continue shopping, view the contents of your basket or proceed to check out.

Before processing payment, check again to ensure the tickets in the basket are the tickets you requested.

Enter your banking details in the blocks provided and click on the red PAY NOW button at the bottom of the page.

During the payment process you may be re-directed to your bank’s 3 D Secure page to register on 3 D Secure before you are able to transact on the Computicket website.

If you experience any problems, contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com


PRICES AND PAYMENT

Why do I only have up to 15 minutes to complete my booking?

When you select tickets, they are temporarily reserved for you and are not available to anyone else.

As events can sell out quickly and requests for tickets are constant, Computicket cannot hold tickets for you indefinitely and have set a limit of 15 minutes after which time, the tickets are returned to the system.

The system displays a timer under MY BASKET showing how much time remains to make payment. Every time a new item is added to your basket or an existing item is changed in the basket, the timer resets to 15 minutes.


Can I pay for my tickets with a debit card or by electronic funds transfer (EFT)?

No, Computicket only accepts credit cards online and through our Call Centre.


Can I buy tickets online from outside of South Africa?

Yes, you can, the Computicket website accepts international credit cards. However, keep in mind that the credit card holder needs to present the original credit card, plus identification at a store to collect the tickets. Therefore the original credit card must be presented in South Africa.


Why has my credit card been rejected?

There could be a number of different reasons. Call our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com.

Please note that due to the high incidence of fraud we do not accept Amex or Diners cards for payments made through our call centre, on our website, our mobi site, Android, iPad, iPhone or facebook applications. However, you can use them to pay for tickets at any Computicket Store.


Why are tickets sometimes advertised at different prices to the online cost?

Occasionally the advertised ticket price does not include Computicket's charges which are added on to the promoter's price.


Why are some shows so expensive?

Ticket prices are determined by the promoter, venue or artist. Computicket merely acts as an agent for ticket sales and is not involved in setting prices in any way.

The same applies to any discounts. Discounts are determined by the promoter, venue or artist.


Can I change my ticket order during the selection and checkout process, or after I've added the tickets to my shopping basket?

Yes, our system offers an option to delete or change the tickets on offer from your shopping basket at any time until you have completed all your personal and credit card details and clicked on PAY NOW


Can I use any credit card to pay?

For payments made at our stores, we accept Visa, Mastercard, Amex and Diners

For payments made through our call centre, on our website, our mobi site, Android, iPad,  iPhone and facebook applications, we accept Visa and Mastercard. For security reasons, we do NOT accept Amex or Diners cards for payments through our call centre, on our website, our mobi site, Android, iPad, iPhone or facebook applications. 


FINDING EVENTS

Why can't I find an event that I know is currently playing?

The event may not be available for sale over the Internet or Computicket might not be handling the ticket sales for the event.

Please feel free to email info@computicket.com with questions about events that you cannot locate.


Why can't I find an event even though I've seen or heard advertising that tickets are available from Computicket?

Sometimes the title or name of the show is advertised differently to how it is listed on Computicket's site. See the tips on finding an event.


I heard a rumor that an event is coming to town. How can I find out if it is true?

Computicket only lists events that are confirmed and publicly announced. If you can't find the show in on our site, chances are that it has not yet been confirmed and/or announced.

Keep checking the site and the daily press for developments.


Where can I find a schedule of all forthcoming events?

You can use the calendar on the home page or the event guide at the bottom of the home page.

Event Calendar

You can click on any month and day and view all events on a certain day or use the filter to select a specific genre, then search for the month and day.

Event Guide

Computicket produces an event guide covering the events for a period of three (3) months.

The event guide is posted on the website under the heading EVENT GUIDE.

Select the region and look at the events listed per genre. The events included in the event guide are all the events known and confirmed with Computicket at the time of going to press.

Events are subject to cancellation and change and we add events to our system as and when we receive instructions to do so from the promoters, therefore some events might not be included in the latest event guide.  You can pick up a hard copy of the event guide from any Computicket, Shoprite, Checkers or Checkers Hyper stores countrywide.

The event guide is available at no cost to our customers you can also call up a list of forthcoming events on a particular date using our various ways of finding an event, especially the EVENT CALENDAR. See no 2 for more information.


I am trying to find a sub genre, example I can't find CRIKET under SPORT?

The only time when you will experience this is when there are no events listed for sale on Computicket under this sub genre. When a cricket match opens for bookings on the system, the sub genre CRICKET will appear again.


SELECTING DATES

I am looking for a specific date of an event and cannot find it?

If the date does not appear, there are no performances scheduled for that date. To be certain, check that you are looking at the correct venue.

 


Why is the booking permanently closed?

The performance may have been cancelled. Alternatively tickets might only be available through another channel such as a charity.

For clarification, contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply). The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com.


CHOOSING SEATS

Where can I find a seating plan?

When you select the event you require, you will be taken to the event specific page with all the event details and a mini seat plan.

On this page, the options TICKETS, FLOOR PLAN or ADDITIONAL INFO display. Choose FLOOR PLAN for a full size seat plan that will highlight the area you are selecting for choice of tickets.


Why isn't there more detail with online seating plans for each event?

The intensity of the graphics required to illustrate every individual seat for all events on our system would dramatically slow navigation through the site.

The enormous amount of information required to identify the status of every single seat in a large venue would also significantly reduce the transmission speed. We have kept to simple diagrams in order to maintain reasonable speed and ease of use on the site.

Some seating plans do display single seats, availability and the grey out of seats that are not available. This facility is available at the promoter’s discretion.


Can I select specific seats when booking online?

On most seating plans, you cannot choose an individual seat. You are assigned the nearest available seat to the position you choose during the first step of the process.

Some seat plans will allow you to select specific seats combined with the grey out of seats that are not available. This provision of this facility is at the promoter’s discretion.


Why aren't all the sold out seats/areas displayed on the seating plan?

The producers, promoters and venue managers of the events for which Computicket sells tickets, do not always want the public on the web, or our operators at the outlets, to know how many tickets have been sold.

Therefore, our system offers you the best available tickets per price section or allows you to choose a specific seat or row.

Some seat plans will grey out the seats that are not available. The provision of this facility is at the promoter’s discretion.


AVAILIBILITY OF SEATS

Can I get different seats from Computicket's stores or Call Centre?

For most events, online purchasing has the same access to all available tickets as at Computicket stores and our Call Centre.

A few events are not available through the web site and occasionally certain blocks of tickets for an event are only available through our Call Centre or stores. In particular this applies to wheelchair seats and some discounted tickets.

Some discounts are only available through Computicket stores, usually on instructions from the promoter or where some sort of membership number or identification has to be presented.


Why do more or better tickets sometimes become available later?

When people have tickets on offer, whether though our Call Centre, website or at a store, no one else can access the tickets. The tickets are held for 15 minutes or until the customer decides not to buy them. After that time, they are released and become available again.

The system might show no available tickets or tickets available in another area or price class until tickets on offer is released. New or better tickets will then become available for sale.

A performance might show that all tickets are sold out, but when tickets on offer in another basket become available, the status will change and become available to other purchasers.

A venue or promoter may also release more tickets for Computicket to sell as the event date approaches. This happens for several reasons such as the artist or promoter no longer needing tickets that were held for the Press, V.I.P.'s or charities when the event originally went on sale. On occasion the venue found that more seats can be accommodated once the stage or event area is set up.

Sometimes events are so popular that even seats with restricted views are released for sale!


DISCOUNT

How do I know what discounts are available for a particular event?

Details of discounts are listed on the information page for each event. When you reach the information page for an event, check if there is a DISCOUNTS heading. If there are no DISCOUNTS heading it is most likely that no discounts are available.

Sometimes a note under DISCOUNTS will indicate that specific discounts are available from the stores only, especially where some sort of membership number or identification is required.

Click on the ADDITIONAL INFO button for more information, including discounts.


Can I buy discounted tickets online?

Some events offer reduced prices such as Student, Senior, or Block Booking discounts and we strive to have these available on the web where possible. However, many discounts and packages are not available online due to special requirements.

If you are aware of a discount for an event which you do not see offered online, or require more information regarding the availability of discounts, please contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com


SECURITY

Is it safe to buy tickets on Computicket.com?

Consumers have grown to associate the 'padlock', that appears within their browser display, as an indication of trust in the web site.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. Computicket uses a 2048 bit security  SSL Certificate provided by COMODO.

Computicket also implemented 3 D Secure when you process your payment to create a secure environment for online customers to instill the same trust and confidence that exists in a face to face shopping environment.

 


COLLECTING TICKETS

How do I pick up my tickets?

Tickets for all events can be collected at any Computicket, Shoprite, Checkers or Checkers Hyper stores by the credit card holder, on presentation of the credit card used to make the booking plus positive proof of identification (ID document or passport).

Many live events also offer ticket collection facilities at the venue; please refer to the TICKET COLLECTION information below for further details.

 

 


Can someone else pick up the tickets I've booked?

Under no circumstance will a 3rd party collection be authorised. The Terms and Conditions on the website clearly state that only the credit card holder may collect the tickets booked, presenting the credit car used for the booking.


Can I collect my tickets at the venue?

Some venues do have collection facilities and if so, the event notes and your confirmation slip will indicate this.

However, in order to avoid queues, we advise you to rather collect your tickets at least one day before the show at any Computicket, Shoprite, Checkers or Checkers Hyper stores countrywide

Please remember that you must present the same credit card used to make the online booking as well as your identification document at the Computicket store or theatre box office.


Can I collect my tickets with the online confirmation e-mail?

No not all. Tickets cannot be collected with the e-mail confirmation of the booking.

We recommend that you print and keep a copy of your confirmation. It contains all the essential information regarding your booking plus a reference number which is very useful if you need to query any aspect of your booking at a later stage.

 

 


INFORMATION

Where can I find more venue information such as parking?

On the information page for the specific event at that venue.

Click on the ADDITIONAL INFO button for more information, including parking


Where can I find more information about particular shows?

On the event information page for that event.

Click on the ADDITIONAL INFO button for more information as well as the write up in the column below the image.


What should I do if I notice that you have details of an event or venue listed incorrectly?

Please send an email to info@computicket.com identifying the error in need of correction.


CANCELLATIONS

What will happen if a show is cancelled or postponed after I've booked and paid for my tickets?

Occasionally, events are cancelled by the promoter, team, band or venue, who assume full responsibility for refunds on such events, and instruct Computicket as to their refund policies.

Computicket only offer refunds and/or exchanges on tickets purchased through us, based on the promoter's or venue's instructions. Watch the daily press for details as the organisers usually advertise their refund or exchange policy.

The Call Centre will also be able to assist with more information on the cancellation/ refund or exchange process. You can contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays.  Alternately you can e-mail info@computicket.com


Where can I claim a refund?

Normally, your refund can be obtained at point of purchase, and is issued using the same method of payment as was used to purchase the tickets, e.g. cash for cash payments, credit cards automatically refunded on your credit card account used for the booking.

Any deadlines or restrictions involved in the refund procedure are at the discretion of the promoter or venue. To find out more watch the press for details or contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com

 


EXCHANGES

Can I exchange my tickets for a different date or another show?

Most of the time, tickets can be exchanged for a different date, however, tickets cannot be downgraded to tickets with a lower value. Some events have specific guidelines pertaining to the exchange of tickets and these conditions must be accepted prior to booking tickets for the event. Please consult the Computicket Call Centre on 0861 915 8000 or 011 340 8000 for assistance or visit the Computicket website on www.computicket.com


Can I get a refund on my tickets if I can't go to the show?

You may cancel any booking submitted to us for tickets that have not yet been issued to you at any time prior to the date of the event to which such booking pertains, by sending a cancellation notice to info@computicket.com or calling our Customer Care Centre on +27 (0)11 340 8000 or 0861 915 8000. please refer to the Computicket Terms and Conditions pertaining to cancellation of tickets.

 


LOST OR STOLEN TICKETS

What should I do if my tickets are Lost or Stolen?

Tickets are NOT REPLACEABLE if lost or stolen. It is your responsibility to keep your tickets safe and secure.

Tickets should always be treated like cash. Keep your tickets in a safe place, away from direct heat, sunlight, perfume and moisture and store them where they can easily be found again.

Please contact the Computicket Call Centre for assistance on 0861 915 8000 or 011 340 8000. The Call Centre is open on from Monday to Saturday from 08h00 - 20h00 and is closed on Sundays. The Call Centre is open on most public holidays between 09h00 - 14h00.

 

 


STORES

Where can I find more details of your stores?

Store addresses and hours can be viewed on our website where they are regularly updated. You can find them by clicking on the STORE LOCATOR button near the bottom of our homepage. http://online.computicket.com/web/stores

 


Why aren't your store phone numbers listed?

In order for our store operators to dedicate themselves to serving customers over the counter, we do not give out telephone numbers for any of our branches.

If you require information on any shows or products sold by Computicket, you can contact our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail info@computicket.com.


TRAVEL - BUSES

How do I make a bus booking online?

Find bus bookings by using the genres and sub genres, example TRAVEL and BUS TICKETS

Find the route or bus by entering keywords in SEARCH. Example: bus, Greyhound. Tip:It is not necessary to enter the entire title of an event; it is actually easier to search with just a few key letters.

Once you are on the bus booking page select the following options:

  • One way or return
  • Departure and arrival points
  • Dates
  • Number of passengers

On the SEAT SELECTION SCREEN, select the number of passengers and discount group where applicable.

Select CHECK AVAILIBILITY and capture all the passenger details.

Select ADD PASSENGER. A screen will appear to confirm that all the details / tickets were added successfully. Please confirm that all the travel and passenger details are correct.

Proceed to CHECK OUT and pay or delete / change the tickets in the shopping basket.

Before processing payment, check again to ensure the tickets in the basket are the requested tickets.

Enter your banking details in the blocks provided and click on the red PAY NOW button at the bottom of the page.

During the payment process you may be re-directed to your bank’s 3 D Secure page to register on 3 D Secure before you are able to transact on the Computicket website.

If you experience any problems you can contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively you can e-mail travel@computicket.com


How do I know what discounts are available for buses?

Every bus company has different conditions and discount options available. The available discounts will reflect on the SEAT SELECTIONS SCREEN before you capture the passenger’s details.

The discount options and prices are the same through all Computicket sales channels, namely our Call Centre, website and stores.

Remember that if you book tickets using Pensioner, Scholar, Student or a membership discount, the passenger will be required to show proof of that status when boarding the bus. Passengers, who do not have the necessary proof, will be required to pay the difference between the price of the discounted ticket and a full ticket.


What do I need to board the bus?

The passenger must be in possession of positive identification, either an ID or a passport is acceptable.

Bus tickets can be collected at any Computicket, Shoprite, Checkers or Checkers Hyper stores by the credit card holder, on presentation of the credit card used to make the booking plus some form of identification (ID document or passport). Please refer to the STORE LOCATOR for store operating hours.

Some bus companies do have alternative options to board the bus. Please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com.

 


What should I do if I miss the bus?

Please keep in mind that when you have missed the bus and did not cancel, change or notify the carrier, it is now considered a past trip and tickets can not be changed, refunded or cancelled.

You can buy and pay for a new ticket at any Computicket, Shoprite, Checkers or Checkers Hyper Stores, online or through the Call Centre.


What should I do if the bus does not arrive at the departure point?

If the bus does not arrive at the departure point, contact the bus company directly on the following emergency numbers:

  • Greyhound and Citiliner – 083 915 9000 / 011 611 8000
  • Intercape – 0861 287 287 / 021 380 4400
  • City to City and Translux – 0861 589 282 / 011 774 3333
  • Intercity Express and Eagle Liner – 063 257 8400 / 087 150 1895
  • SA Roadlink – 0861 7623 5465 / 011 333 2223
  • Eldo Coaches - 011 773 4552
  • Margate Mini Caoch - 039 312 1406 / 082 455 9736
  • Pioneer Coaches - 011 042 9198

Once I have made a bus booking, can I change or cancel it?

Once tickets are paid for, they cannot be changed, cancelled or refunded as per the instruction of the bus companies.

Changes

Some bus companies do allow changes prior to the date and time of departure depending on the fare rules of the purchased ticket but will impose a penalty fee for the requested change. Please note that these changes must be done with the bus company directly.

Cancellations

Some bus companies do allow cancellations before departure only depending on the fare rule but will impose a penalty fee for the cancellation.

If you have already collected your tickets and you want to make a change, you will need to hand your tickets in at any Computicket, Shoprite, Checkers or Checkers Hyper store.

For more information on the applicable penalties, please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com


How do I know if there is no bus leaving on a requested date or no more seats available on a bus?

You will get a message from the system stating: "There are no more tickets available for your selection. Please try again with an alternative option".


Why can I sometimes buy a ticket directly from the bus company that is not available on the Computicket system?

All bus companies, with the exception of Greyhound, have the option to allocate or withhold certain bus routes from Computicket.


TRAVEL

Can I take an infant or a minor on the bus without paying if the child sits on my lap?

Infant

Most bus operators will allow one child under the age of 2 years to travel for free if the child sits on your lap. Any further children must have a paid ticket to travel.

Child

Children over 2 years should occupy a seat and present a paid ticket on the day of departure. Some carriers offer a childrens discount but the child will have to present a birth certificate on the day of departure. Should the child be over the age or not present a birth certificate , the difference between the price and the discounted price will need to be settled.


How do I make a flight booking on line?

Select your departure and arrival destinations. It is not necessary to enter the entire name of the city you are able to search with just a few key letters. Select the return, one way or multiple cities option. Select the number of passengers and click on search. You can filter your request to a specific airline or search for the best price from all airlines. Select a flight option. Complete the requested passenger details. It is important that you capture the names and surnames as per the passport or ID book. Any errors may result in you not being able to board your flight or a penalty fee for a correction may be imposed. Before you proceed, check again to ensure the tickets in the basket are the requested tickets. Accept the terms and conditions and proceed with the booking to the payment page. Complete the payment details and SUBMIT the booking. You will receive an e-mail confirmation with your flight reference number. If you experience any problems you can contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Hours of operation Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com.


How do I book accommodation on line?

Find accommodation bookings by using the genres and sub genres, example TRAVEL and HOTELS

Find a hotel by entering keywords in SEARCH. Example: hotel. Tip:It is not necessary to enter the entire title of an event; it is actually easier to search with just a few key letters.

Once you are on the accommodation booking page select the following options:

  • The town
  • Hotel name
  • Dates
  • Room type
  • Number of rooms
  • Number of guests
Click on SEARCH to continue
 
Select your accommodation of preference and CONTINUE
 
Complete the requested guest details. It is important that you capture the names, surnames and passport / ID numbers of the guests correct. Any errors may result in you not being able to check in at your hotel or a penalty fee for a correction may be imposed.
 
Before you proceed, check again to ensure the tickets in the basket are the requested tickets.
 
Accept the terms and conditions and proceed with the booking to the payment page.
 
Complete the payment details and SUBMIT the booking.
 
You will receive an e-mail confirmation with the accommodation reference number.
 

If you experience any problems you can contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com


How do I book a holiday package on line?

Only booklet packages are available to be booked online and through the stores. The booklet packages can be identified by the "book" tab. All remaining packages can be requested by contacting our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply) and selecting option 3, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively you can e-mail travel@computicket.com

Booklet packages can also be booked at any Computicket, Shoprite, Checkers or Checkers Hyper stores countrywide. Please look at the STORE LOCATOR for more information on our stores.

To book a holiday package, you must have the full name and surname plus full ID numbers of every guest included in the package.


What documentation do I need to board a flight or to check in to a hotel that I booked online?

After you have made a successful booking, you will receive an e-mail confirmation with a flight or hotel reference number. Present your reference number plus you’re ID or passport at check in and you will be able to board the flight or check in to your hotel. Tickets booked on line can also be collected at a store and presented at the check in point, together with your ID or passport.


What should I do if I have missed my flight?

Please keep in mind that when you have missed your flight and did not cancel, change or notify the airline in advance, it is now a past trip and tickets cannot be changed, refunded or cancelled. The ticket is no longer valid for use. You can buy and pay for a new ticket at any Computicket, Shoprite, Checkers or Checkers Hyper Stores, online or through the Call Centre.


Can I change my flight booking?

Please note, that once tickets are paid for, they cannot be changed, cancelled or refunded as per our terms and conditions. Some airline companies do allow changes prior to the date and time of the original departure depending on the fare rules of the purchased ticket and will impose a penalty fee for the requested change. Please note that the changes must be made directly with the airline concerned.Some airline companies do allow cancellations depending on the fare rule and upon receipt of necessary proof. The necessary proof and refund request must be forwarded to travel@computicket.com which will be forwarded to the relevant airline for further assistance. The refund will take approximately 6 - 8 weeks from date of submission. To get more information on the applicable penalties, please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com

Changes

Some airline companies do allow changes prior to the date and time of the original departure depending on the fare rules of the purchased ticket and will impose a penalty fee for the requested change. Pleae note that the changes must be made directly with the airline concerned.

To get more information on the applicable penalties, please contact our Call Centre on 0861 915 4000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8066 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com


Can I get specials for flights when I book online?

Yes, flight specials are available through all Computicket sales channels, namely our Call Centre, website and stores and that terms and conditions may apply to the sale.

Please keep in mind, that prices are subject to availability and demand and therefore should the special not be available, the system will automatically allocate the next higher price class for the same flight. That is why you might buy one ticket at a lower price than the second ticket for the same flight.


Can I cancel my flight booking?

Please note, that once tickets are paid for, they cannot be changed, cancelled or refunded as per our terms and conditions.If you do not intend travelling the airline must be contacted directly before departure in order to cancel the booking. If the booking is not cancelled, the booking is considered a no show and the ticket is forfeited.Some airline companies do allow cancellations depending on the ticket fare rules and upon receipt of the necessary proof. The necessary proof and refund request should be forwarded to travel@computicket.com to be approved / declined by Computicket and sent off to the airline for further assistance. The refund takes approximately 6 - 8 weeks upon receipt of the supporting documents.


How old can my child travel alone?

Carriers determine the age that children can travel alone and must always be confirmed with the carrier directly. In most cases children under 12 years will not be allowed to travel alone and must be accompanied by a parent or guardian older than 18 years.  


FESTIVAL PLANNER

What is the festival / itinerary planner?

The festival planner is available under the category FESTIVALS on www.computicket.com. This is a calendar where you can list all the performances you plan to go and see during a festival. The planner / calendar will point out any double entries to ensure that you do not have a double booking on a specific day or at a specific time. Proceed to the individual event, request and process payment. You now have the assurance that the events you booked for will not clash with another event time and date.

 


How do I use the festival itinerary planner?

You need to be logged in on www.computicket.com and name your planner to use this facility

Select FESTIVALS, then select the festival you want to attend, mouse over the +P on events displayed and elect the date and time you would like to attend.

Book your tickets for every individual event in the itinerary and proceed to CHECK OUT


Does the 15 minute window still apply if I use the festival/ itinerary planner?

No, it does not. Whilst you add shows to your planner, there is no timer or time limit because you have not requested seats.At this point you cannot be guaranteed seats for the shows you choose.

Once you proceed to request tickets for the individual shows in your planner, the 15 minute window period for payment starts

Remember that every time a new item is added to your basket (not planner) or an existing item is changed in the basket, the timer resets to 15 minutes.

 

 


CALL CENTRE

What are the Call Centre contact numbers?

To make a booking: 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday 08h00 to 20h00, closed on Sundays and some public holidays.

Please select option 1 for bus bookings, option 2 for entertainment bookings or option 3 for Computicket travel.

 

 


What hours is the Call Centre open?

Monday to Saturday 08h00 to 20h00, closed on Sundays and some public holidays


Why are your phone lines sometimes engaged?

Occasionally we experience a surge in demand for tickets and our Call Centre operators are swamped with calls.

Our system is programmed to limit the number of waiting calls and give an engaged tone rather than answering your call with a recorded message and keeping you holding for long periods of time.


CONFIRMATION

How soon after I've made an online booking should I expect a confirmation e-mail?

In the case of successful bookings, confirmation e-mails are sent automatically and immediately.


What should I do if I don't receive a confirmation e-mail?

If you do not receive a confirmation within an hour of making your booking, you can check your booking by e-mailing info@computicket.com or telephoning our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays.

You can also verify your booking by clicking on MY TRANSACTION, type in your credit card number and confirm the booking. 


Why didn't I receive a confirmation e-mail?

Your transaction might have been unsuccessful due to a break in transmission. Alternately if your transaction was successful, it is most likely that there was an error in your e-mail address.


BROWSERS

Why do web pages load so slowly?

Some pages are slow because of their content. A page made up of text will be faster to load than a site made up of large photographs. A picture takes much longer to transmit! Full motion video really requires a broadband connection for adequate performance.

Computicket does benefit from automatic caching of popular pages that makes content available to customers more quickly. This means that initially when you sign on, the system might be slow but after browsing the speed will increase.

 

 

 

 


What is wrong if I cannot see images or I cannot navigate between pages?

The first step is to look at your browser

You should consider running an alternative browser, especially if Microsoft has discontinued support for your version of Windows, making new security fixes potentially unavailable. 

We suggest the free and fully functional Firefox browser. Windows users should also consider the exceptionally fast web browser Opera. 
 
MacOS users can also use Apple's Safari browser; this is strongly recommended as Microsoft has announced an end to future development of Internet Explorer on MacOS.

All of these alternative browsers are less prone to known security problems than Microsoft Internet Explorer, although you must keep any browser up to date with the latest version available to avoid security problems in the future.


ERROR MESSAGES

Why do I get error messages when I'm trying to book tickets or when I'm trying to navigate through the site?

The most common error messages are:

 

We are experiencing system problems

This error is caused when the ticketing system is forced to release your seats because the transaction took too long. Please resubmit your ticket request and try to complete your order within 15 minutes. A slow internet connection may cause this error. You could try disconnecting and then reconnecting to your internet provider to improve the speed.
 

Your transaction has timed out.
This error is caused by an interruption to the transaction process - your connection to us, our connection to the ticketing system, or to the bank. If you experience this error message, your transaction did not reach our ticketing system. Please resubmit your ticket request and try again.

 

At payment, your 3D Secure registration process was unsuccessful

Because 3D Secure and Verified by Visa take place in your bank’s environment, you need to contact your bank on one of the following numbers:
  • Nedbank : 011 710 4710
  • First National Bank : 011 369 2999
  • Standard Bank : 0861 201 311
  • ABSA : 012 317 3344

What should I do if I get an error message?

If you repeatedly experience error messages, please make a note of the text or screen print of the error message and what you were doing at the time the error message appeared. You can then e-mail details to info@computicket.com so that we can identify the cause of the problem.


3 D SECURE / VERIFIED BY VISA

What is 3 D Secure and Verified by VISA?

3 D Secure is a service facilitated by VISA and Mastercard that allows you to transact online securely when you use your credit card.

Verified by VISA, also called Mastercard Secure Code, introduces password protection during your online purchase to authenticate you as the customer.


Can I do a transaction on www.computicket.com without being 3 D Secure and Verified by VISA enabled?

Yes, should you be a Mastercard or VISA card holder, it is compulsory that you are up to date with your bank requirements in order to transact on the Computicket website.

You will only need to enrol once with your bank to be able to shop safely online.

Ideally, you should enrol with your bank prior to visiting the Computicket website. However, before you make payment on our site, you will also get the opportunity to break out to your bank’s website to register your Secure Code or 3 D Secure. After successful registration you can proceed to pay for the tickets in your basket.


Why did Computicket implement 3 D Secure and Verified by VISA?

To create a secure environment for online customers on www.computicket.com as well as the same trust and confidence that exists in a face to face shopping environment


Where can I read more about 3 D Secure and Verified by VISA?

You can visit your bank’s website or click on the VISA and Mastercard logos on the Computicket payment page for step-by-step online guidance on registration and other information


Who can I contact for more information about 3 D Secure and Verified by VISA?

Because 3D Secure and Verified by Visa takes place in your bank’s environment, you need to contact your bank on one of the following numbers:

  • Nedbank : 011 710 4710
  • First National Bank : 011 369 2999
  • Standard Bank : 0861 201 311
  • ABSA : 012 317 3344

CONTACT DETAILS

Who do I contact if?

I want to book by phone:

For telephonic BOOKINGS dial 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply).
Call Centre Operating Hours:
Monday to Saturday: 08h00 to 20h00
Sundays & Public Holidays: Closed

I need more information about a show:

For INFORMATION dial 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply).
Call Centre Operating Hours:
Monday to Saturday: 08h00 to 20h00
Sundays & Public Holidays: Closed

 I want to query an online booking:

Our Web Response Department by e-mail on info@computicket.com.

I need help to book on the web:

Our Web Response Department by e-mail on info@computicket.com or the Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply).

I want Computicket to sell tickets for my event:

Our Sales Department:
e-mail salesadmin@computicket.com
Johannesburg: 011 340 8159 or 011 340 8179
Cape Town: 021 983 5152 or 021 983 5591
Durban: 087 702 5457
Port Elizabeth: 041 392 2780
Bloemfontein: 051 410 7760

 

 

 

 

 


PRINT AT HOME

When can tickets be printed?

After you have enabled the print at home facility and have processed payment, you will be taken to a screen that displays your booking confirmation and a "PRINT TICKETS NOW" link. The Print Tickets Now link will take you to your ticket, which you can print immediately. You will also receive a booking confirmation at your email address which will have a link to print your tickets at any time. You will be required to log in to Computicket when doing so.


Booking for a print at home event?

Navigate to the event you wish to book for; select the venue, date, time and price class. Request the number of tickets and verify the details. Before checkout, the system will prompt you to choose between print@home and collection at a Store. Select print@home and process payment for your tickets


What is print@home?

Print at home means that you can book for an event on the internet and then print your ticket at home. The facility is only available for selected events on our website, mobile applications and mobi site. You can also see if print@home is available on the event booking screen if you mouse over Delivery Options


How do I print my tickets at home?

Select the print@home option before processing payment. After you have made the payment, you will be taken to a screen that displays your booking confirmation and a PRINT TICKETS NOW link. The PRINT TICKETS NOW link will take you to your ticket, which you can print immediately.

You will also receive a booking confirmation at your email address which will have a link to print your tickets at any time. You will be required to log in to www.computicket.com when doing so.  All you need is a printer (any regular ink-jet or laser printer is able to print tickets).
Tickets can be downloaded immediately after payment by clicking on the print@home link. You will need Adobe Acrobat Reader version 6 or higher – a free copy of the software can be downloaded at www.adobe.com

What are the benefits of printing my own tickets?

There is no waiting in queues to collect tickets, nor is there any waiting for mail delivery. Enhanced security with a unique barcode printed on all tickets.You can print them at your convenience. You can forward them to others attending the event so they can print their own tickets.


Will this ticket be accepted for the event?

Yes. The ticket that comes from your printer is a valid, legitimate ticket.  Make sure you keep it in a safe place like you would with cash and protect it just like you would with any other ticket. If any copies are made of the ticket, only the first scan of the barcode will be allowed entry. If more than one copy is scanned, the barcode scanner will alert the attendant that the ticket has already been used.

I did not see my link to print my tickets at home, what now?

On your E-mail booking confirmation, Delivery via field, click on the link that will take you back to the Computicket website, MY TRANSACTIONS where the link will appear again for downloading and printing your tickets.

If you have not received your tickets via e-mail: Contact us on 011 340 8000, and we will help you with your order.
Please be aware that some e-mail providers block e-mails based on your e-mail filter rules. The file containing your tickets can only be e-mailed to you ONCE. Please make sure that you enter your correct e-mail address

I deleted my print@home tickets by mistake, what should I do?

Login to your account on www.computicket.com, under MY TRANSACTIONS, which will take you to your latest purchase and print@home link as well as your previous purchases. If you have valid tickets, they will be displayed on your account screen together with your print@home link. Click on the link and reprint your ticket.


What is the cut-off time for printing print@home tickets?

There is no cut-off time for ticket printing.


What if my print@home tickets are unreadable?

When printing your tickets, you should set your printer to its highest quality setting. The print@home option will allow you to print as many times as you need, so there should be no reason for your tickets to be unreadable. Please remember, it is your responsibility to ensure that your ticket is readable, printed in full size A4 and your Adobe Reader is set to the English language. Tickets printed in another language will not be accepted.

I need to change or cancel my print@home tickets, what do I do?

You can take your print@home tickets to any Shoprite, Checkers, Checkers Hyper or House and Home Stores. Your new tickets will be issued by the store and the print@home link will not be available for the new tickets.

 
Alternatively you can contact the Call Centre on 011 340 8000 to change or cancel your existing tickets and re-book new tickets. Your new tickets can be collected at any Shoprite, Checkers, Checkers Hyper or House and Home Stores. To collect the credit card holder must present the credit card used for the booking plus identification. Your new tickets will be issued by the store and the print@home link will not be available for the new tickets.
Visit www.computicket.com, Terms and Conditions - point 8 - for cancelation fees

CREDIT CARD IMPRINTS

When is an imprint of my credit card needed?

When tickets are booked via the Call Centre, Internet or mobile applications and paid by credit card and the customer collects the tickets at a Store.


Why is an imprint of my credit card required?

For your convenience we offer card-not-present (CNP) transactions via our Call Centre, Internet and mobile applications. As a security measure and in order to ensure the integrity of the transaction, no CNP transaction will be completed without us obtaining a clear and legible imprint of the customer’s bank card and signature when the customer collects its pre-booked tickets. The reason for the card imprint is to prove to local or overseas banks that the card is in fact related to the manual transaction. All banks require their merchants to make an imprint of the card if manual intervention takes place, i.e. Call Centre, Internet or mobile transactions.


How do the Stores do an imprint of the credit card?

By placing the credit card receipt over the credit card and embossing the credit card details onto the receipt for safe keeping


What alternatives do I have to an imprint?

Customers can choose to print tickets at home (PAH) or at the venue where an event has this option available. Alternatively do the booking in Store where an imprint is not required.


What is a credit card imprint?

The process whereby an impression of the credit card number is made. Customers sign on the imprint or impression to prove that the credit card holder was verified and the tickets were delivered.


MASTERPASS

What is MasterPass?

MasterPass by MasterCard is a digital wallet service that makes online shopping safe, easy, and convenient. MasterPass stores all your payment and shipping information in one central, secure location. With MasterPass, you can shop, click, and checkout faster online.


How do I sign up for MasterPass?

This can be done quickly and easily: As part of your first time experience, you will need to select "Buy with MasterPass" on the merchant's website and download the MasterPass app to your mobile device. Alternatively, you can download the MasterPass app from your app store at any time and load your credit, debit and cheque cards. This will now be ready to use at a later date. When downloading the app and loading your cards, a unique customer profile will be created for you.


Who can I call for questions or assistance with MasterPass?

Call the Computicket call centre on 0861 915 8000 or +27 11 340 8000. Alternatively you can contact your financial institution.


What cards can I use with MasterPass?

MasterPass can be used with any MasterCard and Visa Credit or Cheque card, as well as selected debit cards, issued by any bank in South Africa.


Do I have to pay to use MasterPass?

A MasterPass transaction is seen as a normal card transaction and therefore your existing transactional fees will apply. No additional fees are charged for using MasterPass.


How do I know if an online merchant accepts MasterPass?

If the merchant accepts MasterPass, you'll see the Buy with MasterPass button at the checkout page. You can also click on the Participating Merchants tab to see a list of merchants who currently offer the Buy with MasterPass option plus others who will be adding this option soon.


How do I use MasterPass to buy something?

Download the MasterPass app from the app store onto your mobile device. Choose the one issued 
    by your bank or from any other bank that you may want to use.
http://masterpass.standardbank.co.za/img/dot.jpgOpen the app on your mobile device and enter your bank card data as requested.
http://masterpass.standardbank.co.za/img/dot.jpgNow you are ready to go shopping.
http://masterpass.standardbank.co.za/img/dot.jpgOnce you've filled your online shopping cart and are ready to checkout, click or tap the Buy With
    MasterPass checkout button and select your MasterPass-connected wallet.
http://masterpass.standardbank.co.za/img/dot.jpgScan the QR code (or manually enter the code) displayed on the merchant's website and enter you 
    ATM pin or One-Time password to confirm the transaction.
http://masterpass.standardbank.co.za/img/dot.jpgYou will receive a receipt on the successful completion of a transaction.


Is MasterPass safe to use?

Absolutely. It's our top priority to keep your personal information safe, and our secure servers are built and maintained to do just that. 

Tips: 
http://masterpass.standardbank.co.za/img/dot.jpgEnsure that you have downloaded a certified MasterPass app. i.e. loaded into the app store by 
    MasterCard orissued by your bank.
http://masterpass.standardbank.co.za/img/dot.jpgNever enter your PIN into someone else's mobile device. Your PIN should only be entered into 
    your own mobile device and only within the MasterPass app during a MasterPass transaction 
    that you have initiated.
http://masterpass.standardbank.co.za/img/dot.jpgMake sure that no one else can see your PIN when you enter it.


What should I do if I think someone else knows my MasterPass password?

You are able to reset your app profile password by clicking on the customer profile icon at the top right hand corner of your app home screen and clicking on "Reset password". Please note you will be required to re-enter your shipping and billing details for your profile as your old details will no longer be available when you reset your profile password.


What can I do if I think my card stored in MasterPass has been used fraudulently?

If you believe that a purchase has been made fraudulently, you should immediately contact the financial institution that issued the card and report your concerns. For any card that is a MasterCard card, you can always contact the MasterCard Assistance Center at 1-(800)-MC-ASSIST.


Can I use Masterpass to pay for every product on the CTK website?

No, Masterpass can only be used for purchases that allow for Print@home.


TRAVEL -CAR HIRE

Who can rent a vehicle?

Anyone who has had a valid driver’s license for at least two years. A ‘young driver’ surcharge is levied for renters under the age of 23 years old.


What is an Additional Driver?

Only the person who signed the rental agreement is authorised to drive the vehicle unless a second driver is listed on the rental agreement. An additional driver surcharge is levied to cover the renter’s liability.


What are waivers?

Waivers are not insurance. It is a legal, compulsory agreement between the rental company and the renter which generally limits the claim against a renter in the event of loss of or damage to the vehicle.

The two waiver options are:

Standard Waiver: the customer is responsible for a limited liability amount in case of damage or loss. As the cost for a daily standard waiver is lower the liability payable for any damage or loss is higher.

Super Waiver: the customer will also be responsible for a limited liability amount for any damage or loss, but as the cost for a daily super waiver is higher, the liability amount payable for any damage or loss is lower.

Waivers are not honoured by car rental companies in the case of negligence, meaning the customer would be held liable for the full amount of damage (and not just the excess). Examples of this would be to allow an unauthorised person to drive the vehicle, accident due to excessive alcohol consumption or the vehicle being stolen when it was left unlocked. It is advisable to treat a rented vehicle as if it is your own.


What are the Payment options?

An immediate payment will be made for the daily rental to Computicket Travel.

Vehicle renters must have a valid credit card or embossed cheque card. . This enables the car rental company to hold a deposit in the event of any loss or damage to the vehicle. Once the vehicle is returned, a credit card refund less the extras (fuel, insurance, any damages)  takes place as soon as possible after you have complied with all of his legal obligations in terms of the Rental Agreement, alternatively no later than 21 days after return of the Vehicle.

The refunds are subject to the standard rental Ts & Cs, provided there is no damage. The cardholder should have available funds for the rental deposit which varies according to the vehicle type and duration of rental. 


Can one person drive and another person pay?

The person who reserved the vehicle (primary driver) must sign the rental agreement and pay with their credit card. Bank rules do not allow a card holder to transfer the use of their card to another person, no matter who they are.


When will you be charged an extra day?

You pay for each day you hire a vehicle, which is based on 24 hours rental period. If you return your hired vehicle within 24 hours, you'll still be charged for the full day.  


Cancellations?

If you no longer require your vehicle kindly cancel the booking at least 24-48 hours before the rental takes place. If not cancelled within this time frame, a cancellation penalty will apply.